Associate Customer Success Manager

September 28

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InMoment

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Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000

💰 $20M Venture Round on 2011-10

Description

•InMoment is currently looking for a passionate, self-motivated, and collaborative Associate Customer Success Manager to join our Customer Success Team. •We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. •This role is responsible for managing and driving engagement with our small business customers. •Join us as we continue to change the way businesses interact with their customers!

Requirements

•You will drive best practice adoption and engagement via quarterly business reviews •You will help execute and support managed services on your customers behalf •You will provide troubleshooting and guidance around the reputation management industry via email and phone •You will assist in writing and curating customer-facing help articles and other documentation •You will assist your customers in understanding and executing reputation management and local seo best practices •You will demo our product to new and existing customers •Excellent communication and collaboration skills •You have at least 6 months experience working in a customer facing role •You have prior experience working in digital marketing (preferred, but not required) •Experience operating in a dynamic, fast-growing startup environment.

Benefits

•Autonomy - We trust our employees and offer an extremely flexible work schedule •Automatic day off for your birthday, we want to celebrate you and the moments that matter •Unlimited PTO - We encourage all employees to recharge! •Medical with HSA (which includes generous employer match & contribution) and FSA options •Dental and vision insurance •401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance •Generous Parental leave program •Legal, ID theft, and employer-paid disability and life insurance •Access to wellbeing initiatives and offerings such as our Employee Assistance Program which includes counseling sessions, phone, and online support on matters such as Family, Health, Money, and Work for you and your family members. •Fun, innovative, collaborative, supportive working environment •Inclusion and Diversity teams - Women of InMoment and InMovement •Employee rewards and referral programs with generous payouts