Client Success Associate

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Valer

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One Platform, Built Around You™.

Hospital & Health Services • Healthcare Information Technology • Healthcare Administrative Transaction Automation • Healthcare Revenue Cycle • Healthcare Innovation

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Description

• Our mission is to speed and simplify prior authorization management, enabling our clients to deliver faster, easier healthcare to their patients. • Valer’s technology automates submissions, status checking, verification, reporting, and EHR synchronization across all healthcare settings, specialties, and payers from one platform and portal. • All built around each of our clients. • We are searching for people who, like us, are passionate about software as a SERVICE. • Service is at the core of our software-as-a-service platform, Valer®. Our platform is the heart of the company and the service to our customers is the soul. • Every single person at our company, our engineering team included, interfaces with our customers and delivers magic with our platform. • As a consequence, our customers love us and are true partners with our team. • Valer® is a cloud-based application automating healthcare revenue operations and providing connectivity solutions among health care insurers and providers. • We are committed not only to improving but transforming healthcare. • If you want to board a rocket ship, work hard, play hard, and have wonderful career opportunities, then we want to hear from you. • Our Client Success Team is an integral component of our service. • They are people who work closely with both our customers and engineers to ensure that our platform is providing optimal benefit to our customers. • The ideal candidate will be a team player, able to approach problems from the customer's perspective, coachable, and true to their word. • Here's a sample of what you'll be doing: • Support new client Implementations and expansions • Provide ongoing customer support post implementation • Work closely with clients and internal teams to support and optimize Valer • Assist with customization of clients’ workflow • Provide training to users on Valer platform • Develop close relationships with our customer leadership and users • Work with the Sales and Executive Teams during sales process. • This position features opportunity for professional growth. • Some travel will be required. • The company is currently remote, but we expect to pivot to a more hybrid arrangement, allowing for remote employees to travel occasionally to the headquarters in Huntington Beach, California. • Please note: If you have don’t have a minimum of one year experience in healthcare but still believe yourself to be a great fit for this position, send us a message to convince us to make an exception. • And if you do, then we know you’ve read this job description. • Our customers are front line healthcare providers, so please do not apply if you do not respect the work they have done during the COVID-19 pandemic.

Requirements

Your “must have” skills/experience: • High EQ with capacity to hear both what's being said and what’s not being said; • Healthcare experience (1 year minimum*); • Srong and diplomatic communicator and relationship manager; • Passionate professionalism; • Tech savvy and openness to learning some technical aspects of our business; • Creative and cool-headed problem solver; • Ability to work in fast-paced environment and thrive within ambiguity; • Collaborator and commitment to being an integral component of delivering our vision. Additional skills/experience that would be “nice to have”: • Startup experience; • Client support, implementation, and/or services experience; • Strong written communication and documentation skills; • Tech, coding, and/or IT background or experience; • Teaching or coaching experience and skills; • Project management experience – formal or informal; • Willingness to have some workweek schedule flexibility.

Benefits

Job Type: Full-time with benefits package