Customer Success Manager

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Moveworks

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Moveworks is the copilot platform for automating employee support.

501 - 1000

💰 $200M Series C on 2021-06

Description

• Partner with initial customers to drive product value • Develop trusted advisor relationships with executive sponsors to ensure full business value • Translate business needs and product requirements into new solutions for customers • Evolve and iterate on customer onboarding strategy • Work with internal teams and customers to drive adoption, engagement and growth • Identify, quantify, and work toward transformational goals in partnership with Moveworks • Adapt quickly to product changes and limitations and communicate these strategically • Act as the voice of the customer, gathering feedback and sharing the product roadmap

Requirements

• 2+ years of account management, implementation, or sales experience in software/SaaS • Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience • Experience supporting deployments with large enterprise customers • Process focused with strong problem-solving ability • Experience building strong internal and external relationships, including with senior-level executives throughout companies • Diplomatic, tactful and poised under pressure • Voracious appetite to learn and grow • Completed Bachelor’s degree • Willing to travel 10-25% of the time

Benefits

• Market competitive salary • Equity for all full-time roles • Exceptional benefits • Commissions or bonus plans for applicable roles