Customer Success Manager

2 days ago

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Togetherwork

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Togetherwork is building the leader in Group Management Software and Payments by bringing together companies serving a wide variety of groups – from Home Owners Associations to Sports Leagues to Cultural Institutions to Summer Camps$1. .$1

201 - 500

Description

• As Customer Success Manager, nurture relationships in a portfolio of accounts. • Drive account retention, secure renewals, foster long-term partnerships. • Leverage understanding of products and customer needs for tailored solutions. • Collaborate with internal teams to support business growth and positive customer experience.

Requirements

• Bachelor’s degree with at least 1 year of experience in customer success, account management, or client leadership, or 5 years of relevant experience in lieu of a degree. • Proven experience in selling professional services, negotiating renewals, and conducting business reviews. • Proficiency in Salesforce, with intermediate-level expertise. • Strong Excel skills, including the ability to create and apply formulas. • Demonstrated success in converting customers into long-term, thriving accounts. • A self-starter with the ability to take initiative and work independently. • Exceptional multitasking, time management, and attention to detail. • Strong analytical, written, and verbal communication skills. • Outstanding customer service and relationship-building abilities. • Ability to anticipate customer needs by understanding market trends and business dynamics. • Experience in a SaaS environment is preferred. • Familiarity with Monday.com is a plus, but not required.

Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match up to 4% • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 10 company paid holidays • 6 weeks paid parental leave • Pet Insurance • Medical Travel Benefits • Infertility Benefits • Teladoc • Employee Assistance Program • Wellness Benefits & Engagement Platform