Customer Success Manager - Mid-Market

5 days ago

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Attentive

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Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. • Enabling marketers to craft tailored journeys for every subscriber. • Driving higher recurring revenue and maximizing campaign performance. • Partners with marketers to provide strategic guidance and optimize SMS and email campaigns. • Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson. • Supports trillions of interactions across more than 70 industries.

🎯 Requirements

• 2-4 years of account management experience required, with some experience in MarTech • Strong understanding in customer success techniques and strategies • Comfortable learning new software (for design, data management, and internal tools) • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Knowledge of Salesforce or related CRM tools • Interest in startups, software and entrepreneurship • Experience managing and negotiating renewal and expansion opportunities

🏖️ Benefits

• Competitive perks and benefits, from health & wellness to equity, • Bonus/commission, • Equity, benefits