Customer Success Manager - Mid-Market

September 24

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Attentive

Marketing Automation β€’ Growth Marketing β€’ Retention Marketing

Description

β€’ Take ownership of client relationships and lead their program strategy β€’ Advise on marketing strategy, best practices, and feature functionality β€’ Work closely with Sales and Solutions Architects for client value β€’ Responsible for revenue forecasting and customer success plans β€’ Develop and manage risk resolution strategies for clients

Requirements

β€’ 2-4 years of account management experience required, preferably at a marketing/software company β€’ Strong understanding in customer success techniques and strategies β€’ Comfortable learning new software (for design, data management, and internal tools) β€’ Experience navigating complex work processes, tight timelines, and changing teams β€’ Extremely detail oriented and organized β€’ Knowledge of Salesforce or related CRM tools β€’ Interest in startups, software and entrepreneurship β€’ Experience managing and negotiating renewal and expansion opportunities

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