Customer Success Manager

4 days ago

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Wisedocs

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Wisedocs is the smart way to review medical records. Process unstructured medical records - fast. 🧠📝

Digital Health • Insurance • Medical Industry • Medical Assessments • Medical Insights

11 - 50

💰 Seed Round on 2022-03

Description

• Wisedocs uses AI to help companies in insurance, legal, and medical sectors understand medical documents quickly. • Onboarding and Ongoing Customer Training: Educate customers, gather and execute workflow requirements. • Account Management: Maintain contact with customers and support Wisedoc's growth by identifying upsell opportunities. • Data Analysis: Analyze customer data to provide insights for optimizing product use. • Cross-functional Collaboration: Collaborate with internal teams to enhance customer experience. • Customer Retention: Implement strategies to retain customers and build long-term relationships.

Requirements

• 2-3 years of Insurance (or a related industry) experience that is customer facing / B2B role • Relevant education (i.e. Health Sciences, Medical Terminology, Disability Management, Paralegal etc) a strong asset • Experience with Hubspot/CRM and ticketing systems like Jira • Working knowledge of medical documentation and terminology • Prior experience in managing a diverse client group portfolio, with outstanding customer service results a strong asset • Must be able and willing to travel within the US and Canada • Team player and can also thrive in self-managed and independent environments. • You recognize gaps in process or detail and show initiative to suggest solutions. • Exceptional organizational, presentation, and communication skills • You have technical prowess, love to play with technologies and can quickly grasp technical concepts, making them easily understandable to a variety of end users. • You are gritty, agile and can work in a fast-paced environment

Benefits

• Modern employee benefits, including health and dental coverage • Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly. • An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and you thrive there you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose. • Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up for your career if you decide to come and work with us.