Customer Success Manager

3 days ago

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Interiors International

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is a company that acts as both the designer and the contractor in the creation of first-class level interiors.

Architecture • Interior design • Project management • General contractor

11 - 50

Description

• Job Summary: As Customer Success Manager within Togetherwork’s Associations Product Group... • Responsibilities: Build and Strengthen Customer Relationships: • Cultivate lasting relationships to drive customer loyalty and improve retention. • Consult on product best practices to encourage feature adoption. • Understand customer business objectives and align our products to meet their needs. • Communicate Effectively: Create proactive PowerPoint presentations for various scenarios. • Identify opportunities for license expansion, upselling, and additional services. • Drive Retention and Expansion: Secure annual or multi-year renewals through effective business routines and contract negotiations.

Requirements

• Bachelor’s degree with at least 1 year of experience in customer success, account management, or client leadership, or 5 years of relevant experience in lieu of a degree. • Proven experience in selling professional services, negotiating renewals, and conducting business reviews. • Proficiency in Salesforce, with intermediate-level expertise. • Strong Excel skills, including the ability to create and apply formulas. • Demonstrated success in converting customers into long-term, thriving accounts. • A self-starter with the ability to take initiative and work independently. • Exceptional multitasking, time management, and attention to detail. • Strong analytical, written, and verbal communication skills. • Outstanding customer service and relationship-building abilities. • Ability to anticipate customer needs by understanding market trends and business dynamics. • Experience in a SaaS environment is preferred. • Familiarity with Monday.com is a plus, but not required.

Benefits

• This position is eligible for a $1,000 employee referral • Actual salaries may vary based on factors including location, experience, and performance. • Other rewards may include discretionary bonuses, long term incentives, flexible paid vacation/personal time policy, and 6 weeks paid parental leave.