Customer Success Manager - Digital

2 days ago

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Vercel

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The platform for frontend developers. Creators and maintainers of Next.js.

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

• Manage all post-sales activities for Vercel’s Digital Success customers through touch points that require product knowledge, planning, project management, and the ability to quickly build rapport. • Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives. • Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses. • Develop, test, and iterate on scaled playbooks and engagement strategies. • Analyze customer data to create and execute engagement strategies within your customer portfolio. • Proactively identify and flag churn risk and work proactively with other account team members to mitigate. • Partner with Account Executives, Customer Success Engineers, and Technical Consultants to provide effective customer engagements. • Advocate for the customer by identifying customer trends and providing internal feedback on how Vercel can better serve our customers.

Requirements

• 1-2 years CSM or Customer Specialist experience in high-growth SaaS industry preferred. • Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js. • Significant level of comfort interacting with a high volume of customers across a variety of mediums (phone, email, webinars). • Strong initiative and positive attitude. • Strong communication and writing skills. • Strong collaboration mindset and capabilities. • Comfortable with asynchronous work. • Can navigate through ambiguity as we continue to build and refine the digital customer success segment.

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.