Customer Success Manager

September 26

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CO2 AI

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💰 $12M Venture Round on 2023-09

Description

• Manage customer relationships throughout their journey • Ensure smooth customer onboarding to the platform • Work closely with customers to help operationalize their sustainability initiatives • Lead customer implementation of CO2AI platform • Project manage implementations by highlighting dependencies and ensuring accountability • Guide customers in designing their sustainability programs • Help sales team identify expansion opportunities and ensure renewals • Monitor and report on customer health metrics • Collaborate with customer success team to represent customer voice • Continually seek to improve implementation and promote platform usage

Requirements

• 2-5 years or more of experience as a Customer Success Manager, in a customer facing SaaS function, ideally in a high-growth environment • 2-5 years or more of experience managing very large scale IT projects — we work only with large companies • Experience or passion for sustainability, ideally with some demonstrable experience • Fluent in English • A genuine passion for working with data - collecting and cleaning data in a way that makes it ingestible by the software, grasping a variety of computer languages, including Python • An experience creating a carbon footprint for a client is preferred • Knowledge on climate accounting, GHG emissions / categories as well as Emissions Factors are preferred (or willingness to learn) • An interest in supporting clients in building their climate baseline, and identifying reduction opportunities • Your passion for climate challenges and your willingness to make a change • Dedication to teamwork, and getting things done together • Ability to adapt to new and dynamic environments - we are an early stage startup • Strong communication and presentation skills