Operations and Chat Support Specialist

November 6

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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• This company, which specializes in AI-enabled tools for creators, has launched products on platforms like Telegram and OnlyFans, with plans to expand to other popular creator platforms. • The primary product is an AI companion that allows creators to engage and monetize fan interactions through text, voice, and image, creating a deeply personal connection between influencers and their fans. • The Operations and Quality Assurance Specialist will take on a variety of entrepreneurial tasks, working closely with the leadership team. • This full-time role (at least 8 hours per day) requires a strong commitment to the company's goals, with no part-time job commitments elsewhere. • Chatter Management: During working hours, manage Retool dashboards to respond to fan messages on behalf of influencers, with a focus on driving new subscriptions and tips. • Quality Testing: Assist in testing new products and features, ensuring they function correctly, and provide input to guide the product roadmap. • Top of Funnel Generation: Support marketing efforts by driving traffic to the platform through posts on forums like Reddit and 4Chan, and by creating and managing dating app accounts. • Influencer Outreach: Help source new influencers to join the platform, including finding contact details and assisting with the onboarding process. • Marketing: Contribute to the company's presence on Twitter and Instagram by producing content to support brand promotion.

Requirements

• Previous experience in operations or a related administrative role. • Proficiency in using operational tools and platforms, such as Retool, or similar dashboard management systems. • Basic proficiency with Microsoft Word and Excel for data entry tasks. • Familiarity with internal dashboards or similar chat tools. • Basic understanding of quality assurance processes and experience in testing new product features. • Strong attention to detail with the ability to follow instructions accurately and work diligently. • Excellent communication skills, especially in a chat-based environment. • Ability to perform operational tasks such as managing fan interactions through chat platforms. • Experience in AI, tech, or digital media industries is a plus.