Customer Success Support Specialist

5 days ago

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Description

•At SimplePractice, our team is dedicated to improving the health and wellness industry. •SimplePractice is seeking a friendly, eager-to-learn Support Specialist to join our Customer Success team. •In this role, you’ll use your passion for collaboration and technology to provide our customers with a world-class experience. •You would act as the front line of communication with our customers. •This is a full­-time hourly (non-exempt) position, with overtime available during peak seasons. •We’re looking for individuals that can also offer non-traditional business hours availability.

Requirements

•You have a bachelor’s degree from an accredited college or university •You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks •2 to 3 years in a customer support or service industry role, serving a diverse and professional customer base •Excellent communication, problem solving, and phone skills •Comfortable working directly with customers in urgent and sensitive scenarios •A sense of urgency to complete work efficiently and accurately •Comfortable with ambiguity to determine the best solution for our customers •Comfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)

Benefits

•Medical, dental, vision, life & disability insurance •401(k) plan with company match •Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays •Mental health resources •Paid parental leave & Backup Care •Tuition reimbursement •Employee Resource Groups (ERGs)