Customer Service Representative

5 days ago

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Team Focus Insurance Group

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MGA • Program Management • Insurance Software • Wholesale Broker • Claims

201 - 500

Description

• Provide exceptional customer service utilizing the telephone • Responding to the questions and concerns of client’s policyholders and insurance agents • Gather, organize and forward information to other areas for handling or consideration • Take ownership of each call, handling it until resolution is reached, which includes follow-up • Utilize multiple processing systems which includes accessing tools and resources within client’s platform • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed

Requirements

• Excellent telephone and verbal communication skills • Ability to obtain, organize and present information • Ability to handle multiple tasks as assigned • One (1) to two (2) years of customer service experience; or equivalent combination of education and experience

Benefits

• Medical, Dental, Vision, Life, Pet • Flexible Spending Account • Competitive Salaries • 401K Match • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave • Short and Long-Term Disability • Employee Support Programs, Including Mental Health • Tuition Reimbursement • Matching Charitable Gift Program • Lucrative Referral Program • Commuter Benefits • Flexibility: Remote and Hybrid Opportunities Available