Customer Support Specialist, RU/ENG

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Marketing • Privacy • Affiliate marketing • Ecommerce • Web automation

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Description

• Provide timely and empathetic support to customers through chats, emails, and Telegram, ensuring their issues are resolved with a high level of satisfaction • Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience • Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team. • Follow and contribute to the development of support processes and guidelines to enhance efficiency and effectiveness • Share insights and feedback to improve the product and service and contribute to long-term solutions.

Requirements

• 0-1 year of experience in a Customer support role, preferably in a tech or SaaS environment • Excellent spoken and written communication skill in English and Russian • Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts) • Strong empathy skills, excellent communication and problem-solving skills • Ability to multi-task • Nice to have knowledge about Python, SQL queries and Selenium for automation.