Sales Operations Manager

November 6

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Firefly Health

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virtual primary care • telehealth • telemedicine • health coverage • health plan

51 - 200

💰 $40M Series B on 2021-04

Description

• Be a part of the team building the future of healthcare! • Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform. • Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. • We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members. • We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. • Reporting to the Chief Commercial Officer, the Manager, Sales Operations will focus on meeting and exceeding our revenue goals. • You’ll work as an individual contributor in our sales operations function, ensuring seamless collaboration between sales, marketing, and customer success teams as well as other key functions within the organization. • This role will be responsible for the development of sales resources including training programs and creating materials for prospect meetings. • Lead the RFP process with prospective customers and partners, and ensure operational excellence by managing our sales pipeline and reporting on funnel progress to key stakeholders throughout the organization. • Above all, you’ll operate in lockstep with our CCO and Sales team to drive revenue growth that allows us to bring value to our customers and members. • Develop and execute a tactical plan for the commercial operations function that is well-aligned with the overall commercial strategy and priorities of the company. • Manage our deal desk and deal exceptions process. • Manage and maintain our Salesforce CRM instance, and assist with training sales reps on our standard operating procedures. • Create standardized and ad hoc reports that provide insights into KPI trends that help drive and improve our growth strategy.

Requirements

• You have 5+ years of relevant professional experience • You are experienced operating within Salesforce • You possess excellent project management and organizational skills, as well as strong analytical / modeling skills to quantify our growth • You are excited to work in a highly cross-functional role that is critical to our growth • You thrive in ambiguous situations • You have proven leadership skills with the ability to build credible and strong relationships • You enjoy working in a fast-moving, dynamic startup environment with limited oversight