Account Strategy Director

February 15

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Five9

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Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• The Account Strategy Director (ASD) plays a critical role in deepening Five9’s relationships with existing customers. • This role is responsible for maximizing account value, uncovering expansion opportunities, and fostering long-term strategic partnerships. • By leveraging Winning by Design methodologies, the ASD collaborates cross-functionally to develop tailored strategies focused on customer onboarding, retention and expansion. • Conduct regular Quarterly Business Reviews to align Five9’s solutions with evolving customer needs, and demonstrate ROI. • Identify expansion opportunities by utilizing data insights, usage patterns, and customer feedback to propose relevant upsell and cross-sell solutions.

🎯 Requirements

• 8+ years of experience in Account Strategy, Enterprise Sales, Customer Success or Strategic Account Management. • Proven success in managing high-value B2B accounts and driving revenue growth through tailored sales strategies. • Experience collaborating across departments (Sales, Marketing, Product, and Services). • Knowledge of Winning by Design methodologies. • Proficiency in CRM tools, analytics, and developing actionable insights for continuous improvement.

🏖️ Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.