Customer Success Manager

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Description

• Join us in bringing joy to customer experience. • Develop a team of direct reports in SaaS Customer Success. • Focus on customer success strategies and initiatives. • Lead and mentor a team of Customer Success Managers. • Build trust with customers through interactions and problem solving. • Work cross-functionally to enhance the overall customer experience.

Requirements

• 5+ years of experience in Customer Success for a technology company. • Leadership experience with the capacity to influence, experience in hiring, mentoring, training and motivating high performing teams. • Strong knowledge of contact center or related SaaS technology. • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. • Experience in delivering customer solutions at scale based on data and feedback. • Ability to discuss, understand, and work within complex projects and processes. • Excellent listening, negotiation, and presentation skills. • Excellent verbal and written communications skills. • Must be self-directed and self-motivated. • Superior professional presence and business acumen. • Ability to travel up to 25% of the time. • BS degree or equivalent.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. • Access to an innovative mental health support platform. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.