Technical Support Engineer

December 11

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Flatfile

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CSV File Transfer • File Import • SaaS Plugin • Data Healing • Import Tool

51 - 200 employees

💰 $50M Series B on 2022-09

Description

• Technical Support Engineer - Contractor • At Flatfile, we're creating beautiful, human-centric experiences to remove the barriers between people and data. • Flatfile's support team is the engine for the Customers for Life (C4L) organization, where we set the standard for customer support. • This isn't your typical support role; you'll take in inquiries ranging from sales questions to product best practices. • As the JavaScript expert on our customer-facing team, you’ll be the go-to for complex problems with customer code. • You will use internal and external resources to come up with creative solutions for current and future customers, all the while maintaining exceptional customer satisfaction. • Working together with our Engineering and Customer Success teams is necessary, and you will be asked to collaborate daily. • You will report to: VP of Customer Success

Requirements

• 3+ years of experience in a highly technical customer-facing role • 3+ years of experience with JavaScript or Typescript • Knowledge of software development best practices and experience working with APIs • Ability to document technical details and concepts to be understandable to all levels of end-users • Customer-first mindset and a history of providing a high level of service • Commitment to working during Eastern Standard Time business hours • Experience at an early-stage or high-growth startup • Your own unique talents! If you don't meet all of the qualifications listed above, let us know why you'd be a great fit for this role in your cover letter