Customer and Technical Support Consultant - Hematology

8 hours ago

Apply Now

Receive Emails with Similar Jobs

IDEXX

WebsiteLinkedInAll Job Openings

Diagnostics • Software • Veterinary

10,000+

💰 Seed Round on 1984-01

Description

• Answer in-bound phone calls regarding in-house diagnostic analyzers (Procycte and Lasercyte) • Troubleshoot hardware technical problems and software integration issues • Assist with equipment installations and shutdowns • Provide proactive education on maintenance, workflows and preparation of Hematology samples • Track case notes appropriately

Requirements

• Associate’s or Bachelor's degree in a computer-related discipline or scientific (Biology/Hematology/etc) discipline preferred • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment helpful • Strong computer and technical skills • Ability to provide extraordinary customer service • Superb listening and communication (verbal and written) skills • Strong interpersonal skills with the ability to establish rapport quickly • Ability to be on the phone for 8 hours a day • Scheduling flexibility (ability to work days, evenings until 9 pm, and weekends on a rotating basis)

Benefits

• Health / Dental / Vision Benefits • Day-One 5% matching 401k • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more