Customer Support Engineer

November 27

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Matterport

WebsiteLinkedInAll Job Openings

3D Models • Computer Vision • Hardware • Real Estate • Insurance

501 - 1000

💰 $295M Post-IPO Equity on 2021-07

Description

• Matterport is looking for an enthusiastic Customer Support Engineer who will provide excellent, high-touch support for SMB and Enterprise customers alike. • The ideal candidate is a quick learner with a positive, can-do attitude, friendly personality, with strong problem-solving abilities. • In addition to working with customers, the Customer Support Engineer will work with Finance, QA, Product, and Engineering team members to help identify and resolve issues in Matterport products. • Experience with online support forums and communities is a plus!

Requirements

• 5+ years working directly with customers to resolve technical issues (technical support, technical account management, or similar) • Comfortable troubleshooting problems with customers over the phone, email, and chat • A fast learner with high attention to detail and a curiosity for finding solutions • Strong communication and collaboration skills, with immediate team and other teams • Familiarity with support-ticketing systems, like Salesforce • Familiarity with bug-tracking systems, like JIRA • Prior experience with startups, or a high level of flexibility and comfort in a loosely-structured environment • Comfortable working both alone and with a team • Experience serving enterprise-level customers is preferred • A background in coding, consumer electronics, QA, 3D, web developing, or a similar technical interest is a plus

Benefits

• Comprehensive health plans* – 100% of premiums covered for employees & 88% of dependent premiums for US employees • Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays! • Medical and retirement benefits vary by Country • For more detail visit www.matterport.com/careers