Client Success Manager

3 days ago

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Flume Health

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Healthtech • Big Data • Customer Experience • Health Insurance • Employee Benefits

11 - 50

Description

• About Flume Health • Flume Health connects fragmented healthcare data for efficient health plan administration. • As a Client Success Manager, ensure client satisfaction and success with our services. • Manage client relationships and guide them through the implementation process. • Drive client retention, satisfaction, and growth with seamless experience.

Requirements

• Bachelor’s degree or equivalent experience. • Proven experience (2-3+ years) in a Client Success, Account Management, or management consulting experience preferably in healthcare, healthcare analytics, or previous data management experience • Experience with data integration, database, ETL, or business intelligence technologies is a plus but not required. • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients. • Ability to manage multiple clients and projects simultaneously in a fast-paced environment. • A customer-centric mindset with a passion for delivering an outstanding client experience. • Excellent written and verbal communication skills, with the ability to hold multiple stakeholders accountable throughout a complex, value-driven sales cycle. • Ability to thrive in a fast-paced, ever-changing work environment. • Exceptional organizational skills, with the ability to juggle multiple priorities without dropping the ball. • Strategic thinking, with the ability to see and communicate the big picture in an inspiring way. • Strategic thinking and problem-solving skills, with resilience and creativity to proactively seek out solutions. • Enthusiasm and a can-do attitude, with a passion for your work.

Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off • A robust stock option plan to give our employees a direct stake in Flume’s success • WFH stipend - we’ve always been remote first • Competitive compensation and 401k with a 4% match • Comprehensive health coverage (medical, dental, vision)