Vice President - Solutions Consulting and Services

October 20

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💰 Seed Round on 2016-03

Description

• Our client is looking for a VP, Solutions Consulting and Services to join our growing leadership team. • In this role, you will enhance and grow our customer-centric culture as well as customer post sales service offerings. • You will lead all aspects of our post sales customer journey: on-boarding, enablement, professional services, partner engagement and technical support. • This position will report to the SVP of Customer Success. • Duties and Responsibilities: • Lead and manage a team of Solution Consultants and Architects (Post Sales) across our Commercial, Enterprise and Embedded Segments. • Lead and manage post sales activities: on-boarding, enablement, training, best practices, implementations, partner collaboration, advisory services and support to provide a consultative and partnership approach in customer's journey. • Define and manage the key KPIs for the organization. • Be an evangelist with the ability to discover and demonstrate how we can effectively help companies with their business automation needs across a broad set of industries. • Effectively manage, recruit, coach, mentor and enable the team. • Work across multiple customer-facing teams to drive exceptional customer experience and satisfaction. • Define and operationalize service offerings and packages. • Lead the team in setting and achieving quarterly objectives to improve internal processes, develop subject matter expertise and promote knowledge sharing and reusable asset contribution in the team. • Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management. • With strong customer, project and program management and communication skills, be effective in working and enabling large global enterprises in their Automation journey. • Help employees, customers and partners approach and resolve complex technical problems and issues. • Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for platform enhancements and accelerate development for roadmap features to address specific customer requirements. • Support Marketing with evangelism activities, including writing blogs, participating in best practice webinars, and speaking at industry events. • Work on defining and driving operational efficiencies through overall processes, metrics and dashboards. • Working effectively with the partner ecosystem to ensure timely delivery and growth.

Requirements

• BS or equivalent education • 15+ years of Solutions Consulting, Solutions Architecture experience is required • Proven ability to lead a team at a fast growth company • Experience scaling a Services organization that consists of on boarding and enablement services, implementation services, platform extension, and ongoing advisory services that can fully support our customers and GTM team • Experience leading global cross-functional teams, including second and third line managers • Proven ability to define and support new service offerings that can enhance the penetration in new and existing accounts • Communicate effectively with Technical, Business and C Level stakeholders, able to effectively influence them in an advisory capacity • Prior experience managing solutions consulting and services offering in a SaaS environment • Experience working with GSIs and partners: contract negotiations, onboarding, training and oversight, to ensure successful implementations by partners • Experience documenting business processes and applying technology to optimize and automate these processes • Experience building, coaching and mentoring teams • Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact • Understanding of operating models, SDLC, security and governance in large enterprises • Knowledge and experience in integration and automation domain a plus