Senior Construction Account Manager

October 15

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Fortive

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Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+

💰 Post-IPO Equity on 2020-03

Description

• The Senior Account Manager for the Atlanta region serves as the primary relationship owner for an assigned group of top tier client accounts with responsibilities for retention and growth. • Manage multiple accounts; develop positive working relationships with all customers. • Drive client retention, renewals, upsells and client satisfaction. • Work closely with Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff. • Work closely with Account Managers to determine root cause of customer success and failures and drive requirements for process enhancement and development as needed. • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly. • Provide input on new processes and workflow as needed. • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight. • Work closely with Finance on billing setup and invoicing. • Hiring and developing staff to include the setting of objectives and performance reviews. • Provide coaching and guidance to team members about every aspect of their assignments. • Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management. • Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss. • Work with Sales and Business Operations team to develop annual program usage and benchmark report. • Deliver program review to client’s senior management. • Assist sales team in discovering business opportunities outside of Job Order Contracting.

Requirements

• Bachelor’s degree preferred in appropriate field of study or equivalent work experience. • Experience in Account Management/Customer Success. Knowledge of key concepts including plans, deliverables, scope and tasks. • Confident communication skills and demonstrated ability to work collaboratively with all levels of internal and external organizations. • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables. • Sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships. • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations. • Working knowledge and experience in the preparation and process of construction bid documents. • The ability to communicate effectively with team members and across the organization. • Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escalate. • Ability to travel within up to 2 hours of the greater Atlanta region • Overnight travel up to 10% for team meetings as required • Must hold a valid U.S Driver's license and provide clean driving record

Benefits

• Medical, dental, vision, life and LTD insurance • HSA • 401(k) retirement plan