Account Executive - Enterprise

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Freshworks

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Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

Customer Support Software • Helpdesk • Web 2.0 • SaaS • Support Ticket System

5001 - 10000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $85M Secondary Market on 2020-01

📋 Description

• As an Account Executive, Enterprise (Higher Education), you will play a pivotal role in expanding Freshworks’ footprint within Higher Education institutions. • This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through our advanced software. • You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles, helping Higher Education institutions improve employee workflows and IT efficiency. • Key Responsibilities: Solution Selling: Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks’ solutions optimize productivity and enhance faculty and staff engagement. • Stakeholder Management: Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomes. • Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sector. • Customized Engagements: Create and present compelling value propositions that align with institutional goals, priorities, and budgets. • Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education vertical.

🎯 Requirements

• Experience: 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling. • Prior experience selling to Higher Education institutions is a strong plus. • Expertise: Advanced knowledge of SaaS platforms and their role in driving institutional efficiency. • Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement. • Skills: Mastery in solution selling and pipeline management. • Strong analytical abilities to assess customer needs and provide tailored recommendations. • Traits: Collaborative, analytical, and persistent in navigating complex sales cycles and securing high-value deals. • Mindset: Customer-centric with a passion for empowering Higher Education institutions through transformative software solutions.

🏖️ Benefits

• Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. • Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. • Freshworks also offers adoption and parental leave benefits.