CS Operations Specialist

3 days ago

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FSL

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Adult Day Services • Home Health • Home Care • Home Improvements • Assisted Group Living

201 - 500 employees

Founded 1974

🤝 Non-profit

🌍 Social Impact

🧘 Wellness

Description

• Defining customer service workflows. • Analysing the process requirements and recommend optimisation solutions. • Assisting with the design and rollout of new support channel and service offerings. • Measuring and improving overall customer experience levels. • Developing and maintaining standard operating procedures for common situations.

Requirements

• You have a strong understanding of CS Operations (SLAs, KPIs, Reporting Structure, Budgets) • You have at least 5 years of Customer Service experience ideally including minimum 1 year of leadership. • You have experience in CS Operations, Project Coordination/Management (plus) • You have at least one year of experience in Web3 industry (plus) • You are a high performer constantly challenging the status quo. • You are a strong communicator with high English speaking abilities. • You are driven by results, with the ability to manage independently.

Benefits

• Work From Anywhere • Competitive Salary and Benefits • Learning & Development Budget • Growth opportunities supported by FSL’s career path model.