Funnel Leasing
Funnel Leasing is a CRM, AI, and automation platform specifically designed for multifamily operators. The company enhances operations and improves the renter experience by centralizing operations and leveraging modern AI and automation technologies. Funnel Leasing's comprehensive platform supports the entire renter and resident experience, from inquiry through renewal, while optimizing marketing and operations for efficiency and cost reduction. By increasing team efficiency and automating manual workflows, Funnel also addresses staffing inconsistencies, integrates with existing tools, and helps fight housing inequality through its 501(c)(3) initiative, HOME by Funnel Inc.
Rental Inventory Management • Listings Database • Multifamily • Technology • Listings Management
Head of Client Operations
February 26
Funnel Leasing
Funnel Leasing is a CRM, AI, and automation platform specifically designed for multifamily operators. The company enhances operations and improves the renter experience by centralizing operations and leveraging modern AI and automation technologies. Funnel Leasing's comprehensive platform supports the entire renter and resident experience, from inquiry through renewal, while optimizing marketing and operations for efficiency and cost reduction. By increasing team efficiency and automating manual workflows, Funnel also addresses staffing inconsistencies, integrates with existing tools, and helps fight housing inequality through its 501(c)(3) initiative, HOME by Funnel Inc.
Rental Inventory Management • Listings Database • Multifamily • Technology • Listings Management
📋 Description
• Lead and operationalize strategic initiatives and continuous process improvements that enable customer facing Funnel teams to scale and provide a best-in-class customer experience for Funnel clients. • Develop relationship across all customer facing teams and perform cross-functional collaboration to deliver sustainable business outcomes. • Identify and assess operational inefficiencies and common pain points experienced by Funnel customers. • Take business challenges that hinder company growth or productivity, and develop, propose, and implement projects to address these. • Work in a supportive role across many customer facing teams and directly grow, manage and lead Funnel’s Support Team. • Interact with Funnel customers as needed to be effective.
🎯 Requirements
• 10+ years of applicable operations experience; industry-specific experience preferred • Experience leading and managing a Support team • Familiarity in utilizing SalesForce, building system workflows, and extracting data insights • Experience in building workflows in SalesForce preferred • Bachelor’s degree required; Master’s degree preferred
🏖️ Benefits
• Health insurance • Dental and Vision insurance • Company paid Life/AD&D • Long-term Disability insurance • Short-term Disability insurance • Term Life insurance • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Retirement Plan - 2% company match • EAP • Remote-first • Uncapped Discretionary Time off • Sick Leave • 13 paid holidays • One time remote work stipend • Employee recognition program • Employee-led Groups (ELG’s)
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