Happy Money
Happy Money is a company that offers personal loans with the goal of promoting financial happiness and well-being. They provide loans ranging from $5,000 to $40,000 at competitive rates starting from 8. 95% APR. Happy Money collaborates with community-focused lending partners to offer a transparent and simple lending process designed to help individuals pay off credit card debt and achieve personal financial goals. Checking your rate is free and doesn’t affect your credit score. Their services are aimed at fostering a debt-free lifestyle and improving members' financial confidence and credit scores.
Head of Operations
February 25
Happy Money
Happy Money is a company that offers personal loans with the goal of promoting financial happiness and well-being. They provide loans ranging from $5,000 to $40,000 at competitive rates starting from 8. 95% APR. Happy Money collaborates with community-focused lending partners to offer a transparent and simple lending process designed to help individuals pay off credit card debt and achieve personal financial goals. Checking your rate is free and doesn’t affect your credit score. Their services are aimed at fostering a debt-free lifestyle and improving members' financial confidence and credit scores.
📋 Description
• About Happy Money: A consumer finance company empowering people through responsible lending. • Seeking a Head of Operations to lead multiple operational teams. • Responsible for enhancing efficiency, optimizing applicant experience, and managing vendor relationships. • Focused on delivering a secure and efficient lending experience with robust risk controls. • Collaborate to scale operations while balancing growth and customer satisfaction.
🎯 Requirements
• 10+ years of experience in loan operations, servicing, verifications, and collections, with deep expertise in collections and proven experience optimizing verification processes and improving pull-through rates. • 5+ years of senior leadership experience managing high-performing operational teams, demonstrating success in developing talent and fostering accountability and high performance. • Track record of optimizing and scaling operations, specifically enhancing collections processes, verification efficiency, and application-to-funding conversion. • Strong experience overseeing operational processes related to fraud prevention, verification, and customer support, with demonstrated capability in balancing exceptional customer experiences with risk management and operational efficiency. • Proven ability to effectively balance growth initiatives with rigorous compliance and risk management in regulated financial environments. • Customer-focused mindset, ensuring all applicant and borrower interactions remain efficient, supportive, and frictionless throughout their lending journey. • Bachelor’s degree in Business, Finance, Operations Management, or related field required.
🏖️ Benefits
• Generous medical, dental, and vision insurance options and coverage on Day 1 • Critical Illness, Accident, and Hospital Indemnity Insurance options • Basic Life and AD&D with optional voluntary coverage • 401k Plan with a matching contribution • Generous PTO • Monthly Health and Wellness Days • 12 Weeks Paid Parental Leave • Company-paid short & long term disability and life insurance • Monthly tech stipend to help cover expenses for remote work • Happy Money is a 100% fully distributed workforce • Access to BenefitHub Discount Marketplace • Employee Assistance Program with Travel Assistance • Discounted Pet Insurance
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