Key Account Manager - Merchants

5 days ago

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51 - 200 employees

💳 Fintech

🛍️ eCommerce

🤝 B2B

Description

• Assisting the merchants at all stages of cooperation • Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants • Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process • Maintaining long-term business relationships and daily communication with merchants • Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio • To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have • Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis • Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase

Requirements

• 2+ years of experience in clients success, business development role • Experience in working with merchants in the e-commerce sector is mandatory • Willingness and ability to learn new things quickly • High sense of responsibility • Good communication skills (for communication not only with the clients but cross-team communication daily) • Excellent written & spoken communication skills in English and Russian

Benefits

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market • Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us • Work with coworkers who are passionate about their business • Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews • The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees • 20 days of vacation time • Sick leaves • Additional birthday day off • Team building events and corporate parties