Strategic Account Manager

5 days ago

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Vantaca

WebsiteLinkedInAll Job Openings

Association Management Software Solutions • Community Association Management Operating System • Fully Mobile Application • Customized • Real-Time Communication

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 $5M Venture Round on 2022-02

Description

Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry. We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Requirements

Professionally manage customer relationships to ensure consistently high satisfaction levels within a portfolio. Serving as the main point of contact for customers, providing guidance and support throughout the customer lifecycle. Collaborating with internal teams such as Technical Consultants or Account Executives to ensure that customer needs are being met. Conduct Quarterly Business Reviews (QBRs) with customers to understand their business goals, assess their satisfaction, and identify any areas for improvement. Provide training and guidance to customers to help them maximize the value of Vantaca’s products. Acting as an advocate for the customer within the company, ensuring that their needs and concerns are addressed and resolved. Be a subject matter expert (SME) on our product and industry to provide customers with consultative guidance on how to get the most out of our product. Time Management: Juggling multiple projects, tasks, and deadlines requires effective time management skills to ensure that all responsibilities are handled efficiently. Presentation Skills: Delivering clear and concise presentations to clients, colleagues, and management is important for conveying technical information effectively. Customer-Focused Attitude: The ability to understand and empathize with clients' needs is vital. Must be focused on delivering value to clients and building positive relationships. 2+ years of relevant relationship management experience and Vantaca configuration experience.

Benefits

Medical, Dental, and Vision kick in day one. Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). 401K with Company Match. Remote Flexible - come to the office when needed. Great parental leave benefits. Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023). Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. 2021 Winner of Coastal Entrepreneur Award, Technology Category. Active employee-led Culture Committee. Ongoing industry and professional development trainings available to all employees. Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.