Direct Partner Manager

5 days ago

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Wellworks For You

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Private labeled corporate wellness website • Nurse screenings • Health Risk Assessments • Wellness Challenges • Disease Management

51 - 200 employees

🧘 Wellness

👥 HR Tech

🤝 B2B

Description

• Provide support to team members for day-to-day management of their clients, tasks, and questions • Provide ongoing training of products, services, portal, etc. • Provide support on client calls, renewals, roll outs, etc., as needed • Provide support for implementation/lead implementation of new clients in conjunction with the Implementation Specialists • Conduct weekly check-in meetings with team members to ensure all deadlines are being met and training and support is being provided • Assist team members in problem solving and resolving client issues • Write and administer annual performance reviews and make suggestions for merit increases, if applicable • Oversee and support team's client book of business • Strategize with the Director of Account Management and other leaders of the department to plan long-term goals and initiatives • Assist with the review of marketing materials and wellness portals • Develop and communicate procedures • Uphold company policies as it relates to employment for employees • Manage and maintain personal book of business • Assist in training new Wellness Account Managers • Communicate new products and portal changes to team • Collaborate with Account Management peers on various different projects and initiatives • Effectively work alongside other department heads as it pertains to various projects that will assist their team

Requirements

• 2+ years related account management experience, preferred • Demonstrated leadership qualities, ability to lead by example • Forward and critical thinking skills • Exceptional problem-solving skills • Able to motivate and direct team members • Able to delegate tasks and monitor performance of team members • Excellent oral and written communication skills • Excellent organizational skills • Ability to perform a variety of tasks simultaneously, sometimes under tight deadlines • Proficiency in Microsoft Office, especially Word, Excel, PowerPoint, and Outlook • Ability to travel as needed