Customer Support Representative

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Gabb Wireless

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With a mission to protect children, Gabb® Wireless is the first cellular network designed especially for kids.

Safety • Cell Phones • Consumer Products • Ecommerce • Tech

201 - 500

💰 Debt Financing on 2022-03

Description

• Join Gabb Wireless to provide world-class customer support for safe tech products. • Support customer inquiries about account management, device troubleshooting, billing, etc. • Answer incoming calls and provide high-quality support to our customers. • Take ownership of customer issues and follow problems through to resolution. • Work closely with supervisors to ensure customer satisfaction and productivity. • Continually learn about products and services to enhance knowledge.

Requirements

• 1+ years of experience in a customer support role, preferably for a technology product or service • Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts) • Exceptional communication skills and the ability to react quickly when speaking with customers • Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately • Enthusiastic and can-do attitude that radiates positivity and dedication to each customer • Previous experience with Calabrio, Gladly, Dialpad, or other call center software preferred

Benefits

• Hourly rate: $16 per hour • Quarterly performance-based bonus potential • Fully remote after training • Company provided laptop and equipment • Eligible for medical, dental, and vision insurance benefits • We offer a 401(k) retirement savings plan • Generous Paid Time Off and Unpaid Time Off