Account Manager

November 9

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Gallery Systems

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Collections Management • Conservation Documentation • Digital Asset Management • Web Publishing • Museums

51 - 200

Description

• The Account Manager is responsible for promoting our technology, products, and services, establishing client relationships, and providing sales nurturing and support to our clients or prospects. • As a key member of the sales team, the successful candidate will develop in-depth knowledge of the company’s solutions, as well as competitors, and work in tandem with the sales and professional services departments. • The Account Manager is responsible for working with prospective and existing clients, supporting them in defining their needs, informing them on available products, training them on our software and closing sales opportunities for our collection management software. • The focus of this position will be in the UK and in Ireland, where the successful candidate will build sustainable and long-term relationships in the museum environment to promote Gallery Systems. • Manage client relationships and ensure ongoing client satisfaction, in addition to generating new sales opportunities and managing a sales pipeline. • Cultivate ongoing relationships through different marketing and sales channels. • Understand how specific museum workflows like accessioning, documentation processes and loan management in museums work and how our products can support clients in their daily tasks. • Understand all company products and services and be able to effectively explain functions, features, and capabilities to clients. • Professional presentations that effectively communicate the features, benefits, and value of the CMS to clients and prospects. • Coordinate and develop proposals and responses to Tenders and RFx’s. • Maintain accurate and up-to-date information on leads and opportunities in our CRM. • Travel to do in-person demos and attend conferences, when needed. • Work with clients to provide trainings, project management and assist them with tips and tricks

Requirements

• Museum sector knowledge or experience, with a degree in Museum Studies, Art History, Fine Art, Museum Management, or similar experience, a plus. • 3+ years of sales or other relevant experience • Excellent written and oral communications skills. • Candidate should have a good grasp of the technical aspects of Collection Management and collection management systems to aid in addressing client inquiries, explaining product functionalities, and coordinating with product teams, when necessary. • Familiarity with museum standards and procedures (e.g. SPECTRUM) • Strong problem-solving skills and a proactive approach to addressing client challenges. • They should be able to identify client needs and propose suitable solutions. • Well-organized, detail-oriented, and capable of managing their time effectively to prioritize tasks and meet deadlines. • Ability to work independently and exercise good judgment. • Strong interpersonal skills with an ability to interact with a diverse clientele. • Creative, entrepreneurial and client centric. • SalesForce.com or other CRM experience. • Experience in delivering trainings • Multilingual, a plus • Knowledge of TMS or other Museum Collection Management Software or similar systems