Product Support Specialist

October 8

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GEHA Health

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Health Benefits • Dental Benefits • FEHB • FEDVIP • Medical Benefits

1001 - 5000

Description

• Concentrates on the detailed planning aspects of product development and lifecycle management, assisting in the creation and maintenance of product roadmaps and other key artifacts used in product management. • This role is designed for individuals passionate about contributing to the success of innovative products, offering a unique opportunity to support key initiatives within a leading-edge product environment. • The Product Support Specialist is a key member of our Product Intelligence and Strategy team, primarily focused on supporting the development, road map, and operational success of our product portfolio. • Reporting to the Manager, Product Intelligence and Strategy, this role involves assisting with the design, development, and management activities for our products, from conception through release and beyond. • The Product Support Specialist will own the product roadmap, and contribute to the product backlog, help prioritize features, and support the execution of the product business strategy under the guidance of the lead product owners. • The Product Support Specialist will also own the Product Intelligence and Strategy team’s communication strategy, working with the Product Operations Coordinator to ensure the maintenance of communication artifacts and timely and appropriate communication with all stakeholders. • This role is ideal for someone who thrives in a collaborative environment, working closely with cross-functional teams including product design and product analytics teams to ensure the product meets the needs of our customers and aligns with our company's goals.

Requirements

• Bachelor’s degree; additional years of qualifying experience may be considered in lieu of formal education. • 2 years of experience in project or product support or a related field, preferably in healthcare. • Ability to work collaboratively with technical and cross-functional teams. • Strong organizational skills and the ability to manage multiple tasks concurrently. • Ability to adapt to a fast-paced and dynamic work environment. • Proficiency in Microsoft Office Suite and data analysis tools. • Highly effective communication skills. • Project management experience • Agile certification or training and/or PMP • Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office. • A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required. • Latency (ping) response time lower than 80 ms • Hotspots, satellite and wireless internet service is NOT allowed for this role. • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Benefits

• Competitive pay/salary ranges • Incentive plan • Health/Vision/Dental benefits effective day one • 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution • Robust employee well-being program • Paid Time Off • Personal Community Enrichment Time • Company-provided Basic Life and AD&D • Company-provided Short-Term & Long-Term Disability • Tuition Assistance Program