Support Specialist

September 24

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GN Group

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Technology • Hearing • Consumer audio solutions • Smart Hearing aids • Integrated headsets

5001 - 10000

Description

• Deliver customer-focused technical support via phone, email, and chat • Provide Tier 2 technical support and solutions to customers • Educate customers on website tools and resources • Document customer contact information, requests, and support issues • Demonstrate empathy and responsible judgment with every customer • Test and evaluate new products prior to release • Open to changes and new approaches required by the company

Requirements

• Verbal / Written fluency in Brazilian - Portuguese • Similar fluency in Spanish is a plus • Experience with video conferencing, including Zoom Rooms and Microsoft Teams Rooms • Experience with cellphones, apps, and Bluetooth technology preferred • Experienced and effective in conflict resolution and relationship management • Associate’s or Bachelor’s Degree preferred, or a combination of some college and relevant experience • Minimum 2 years proven customer service experience • Experience supporting B2C customers within a high contact support center • Proficiency with Microsoft Office applications • Excellent communication skills – both verbal and written

Benefits

• Annual bonuses • Health insurance • 401(k) plan • Paid vacation and holidays