Support Specialist

September 24

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GN Group

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Technology • Hearing • Consumer audio solutions • Smart Hearing aids • Integrated headsets

5001 - 10000

Description

• Deliver customer-focused technical support for products via phone, email and chat. • Provide Tier 2 technical support and solutions to customers via phone calls, emails, and possibly live chat. • Educate customers on website tools and resources. • Document all customer contact information, customer requests, and support issues in ticketing system. • Demonstrate empathy, patience and responsible judgement with every customer. • Work as a team to deliver exceptional Customer Experiences in each support interaction. • Develop strong relationships with customers and create Jabra brand awareness. • Test and evaluate new products prior to release. • Be open to changes and new approaches required by the company.

Requirements

• Verbal / Written fluency in Brazilian - Portuguese is a requirement. • Similar fluency in Spanish is a plus, but not required. • Experience with video conferencing, including Zoom Rooms and Microsoft Teams Rooms sought • Experience with cellphones, apps, and Bluetooth technology preferred • Experienced and effective in conflict resolution and relationship management • Associate’s or Bachelor’s Degree preferred, or a combination of some college and relevant experience • Minimum 2 years proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries • Experience supporting B2C customers within a high contact support center • Proficiency with Microsoft Office applications • Excellent communication skills – both verbal and written

Benefits

• Annual bonuses • Health insurance • 401(k) plan • Paid vacation and holidays