Healthcare Customer Service Representative

September 19

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TaskUs

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Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring

10,000+

💰 Private Equity Round on 2018-08

Description

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; • Navigate internal and external documentation and resources to provide world-class service; • Identify and escalate priority or unresolved issues to appropriate internal teams; • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; • Participate in all mandated internal and external training and/or seminars; • Get to know, understand, and comply with TaskUs’ policies and procedures.

Requirements

• Contact Center Experience: minimum 1 year or equivalent customer service experience. • Work history that consistently demonstrates commitment and achievement. • Able to adapt to program changes driven by the rapid evolution of our client’s services and the healthcare marketplace. • Must possess exceptional verbal communication skills: • Ability to speak with confidence and conviction to help people make positive enrollment decisions. • Ability to use feature-benefit examples to educate callers. • Fluency in English required. • Must be able to type 25 words per minute with 80% accuracy. • Must be consistent with patients. • Must be able to multitask to make effective use of various online resources and platforms. • Must adhere to regulatory requirements to protect patient safety. • Previous healthcare experience and HIPAA training are preferred. • Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience.

Benefits

• Competitive salary • Great benefits package • Professional growth opportunities with the chance to learn from many different functions • A fun and inclusive workplace