L2 Tech Support Specialist

3 days ago

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Level 9 Virtual

WebsiteLinkedInAll Job Openings

Admin & Executive Assistants • Research • Graphic Design • Website Development & Optimization • Social Media Marketing

51 - 200 employees

🤝 B2B

🎯 Recruitment

⚡ Productivity

Description

• Provide L2 support for the GoHighLevel platform, addressing a wide range of user inquiries and issues. • Analyze and troubleshoot technical problems, ensuring timely and effective solutions. • Deliver real-time support via live chat, maintaining a professional and helpful tone. • Manage, prioritize, and resolve support tickets with a commitment to meeting SLAs. • Work closely with L1 support and other teams to escalate and resolve complex cases. • Accurately log issues and solutions, contributing to a knowledge base for internal and external use.

Requirements

• At least 1-2 years in a technical support role, preferably with experience in GoHighLevel or similar platforms. • Proficiency in troubleshooting web-based applications and familiarity with support tools like ticketing systems and live chat platforms. • Excellent written and verbal communication skills, with the ability to explain technical concepts in simple terms. • Strong analytical and problem-solving skills with a focus on customer satisfaction. • Ability to work independently and efficiently in a remote environment, meeting deadlines and managing priorities. • Experience with CRM systems, marketing automation, or similar technologies. • Knowledge of best practices in customer service and technical support.

Benefits

• Competitive compensation. • A collaborative and supportive team culture. • Opportunities for growth and development in a fast-paced environment.