3 days ago
• Apply a variety of research methods, focusing mainly on quantitative, to tackle complex customer problems and find market opportunities • Synthesize data from a number of different sources to identify meaningful trends and patterns that will help improve the overall customer experience • Design and execute sophisticated survey studies that go beyond basic setups, using robust sampling strategies and advanced analytical techniques to yield actionable insights • Apply advanced statistical techniques to analyze large data sets and find valuable patterns and takeaways (e.g., regression, mixed effects models) • Advocate for customer needs throughout the design process and ensure they align with business initiatives • Translate research findings into actionable insights, regularly engaging with partners to present results and inspire data-driven action in product development
• Strong communication and collaboration skills • 3+ years experience as a user researcher or similar role, with a Master’s degree or higher • Demonstrated ability to prioritize quantitative research activities to deliver practical insights and direction quickly • Expertise in designing, executing, and managing large-scale surveys with robust sampling strategies • Skilled in conducting rigorous descriptive and inferential analyses to transform complex survey data into practical insights • Proficient in using survey tools (e.g., Qualtrics, SurveyMonkey), statistical software (R, Python), and SQL for data analysis and visualization • Comfortable moderating remote/virtual research with research participants (e.g., interviews, usability testing) • Skilled in communicating research findings and actionable recommendations in a concise and visually compelling manner
• Comprehensive medical, dental, vision, life, and disability coverage • Parental leave • Family benefits • Retirement contributions • Paid time off • Equity awards based on experience, performance, and location
Apply Now5 days ago
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