UX Researcher

November 6

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Komodo Health

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Data Engineering • Life Sciences • Predictive Analytics • Healthcare • Professional Services

501 - 1000

💰 $220M Series E on 2021-03

Description

• Led strategic research initiatives to uncover new business opportunities and drive product innovation, based on deep generative research. • Owned/drove User Research insights into the Product development process at Komodo. • Created personas and insights for our core business areas. • Identified value our users glean from Komodo experiences and partner with Product Analytics teams to measure, learn & improve value delivered through Products. • Partnered with our product team to define/refine and run the end-to-end product experimentation and proof of concept process. • Partnered with our Product Designers on research applicable to their roadmapped initiatives. • Revamped our insight delivery processes to reduce information silos and get information to the people who need it. • Creating an integrated research strategy for Komodo Health in partnership with other insights functions. • Defining, developing, and deploying user research programs including interviews, focus groups, surveys, in-app feedback, and usage analytics. • Presenting insights to appropriate stakeholders. • Identifying and prioritizing research questions that drive business progress. • Enable teams to gain a holistic understanding of user needs by marrying qualitative and quantitative data. • Collaborating with product and leadership teams to integrate research insights into high-level strategic and tactical decision-making, influencing product roadmaps and company priorities. • Measure and track the product impact on the evolution of user behavior and sentiment over time. • Establish research best practices, processes, and methodological toolkits. • Equip cross-functional partners with resources and guidance for independent research and data analysis.

Requirements

• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.) • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process • Exceptional in communicating user research findings, with an ability to influence strategy and decision-making • Ready to seek out opportunities to expand the value and scope of user research impact through relationship building and technical or methodological innovation.

Benefits

• This position will be eligible for company benefits in accordance with Company policy. • We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. • We also offer paid time off for vacation, sickness, holiday, and bereavement. • We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance.