Customer Care Representative

3 days ago

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Genesis Tech

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Genesis Tech is a Ukrainian co-founding IT company that partners with top entrepreneurs in Central and Eastern Europe to build global tech businesses. Known as one of the most powerful tech teams in Ukraine and the CEE region, Genesis Tech has succeeded in publishing applications utilized by millions around the globe, with 400 million downloads worldwide. The company develops a range of tech products across various fields, including education, social discovery, dating, and health & fitness, integrating creative authoring with advanced AI technology. Genesis Tech is dedicated to enhancing the quality of life by creating fast-growing products, participating in cyber security, and spearheading educational initiatives. It's recognized for its entrepreneurial management structure and its influence in the tech industry.

internet services • marketing • advertising • global internet solutions • media

1001 - 5000 employees

🏢 Enterprise

📱 Media

📚 Education

💰 Series B on 2015-01

📋 Description

• Support students and tutors on the Promova platform. • Assist with lessons, schedules, and inquiries. • Maintain customer relationships with speed and professionalism. • Resolve customer complaints and manage database records. • Draft status reports on customer service issues. • Data entry and research as required to troubleshoot customer problems.

🎯 Requirements

• No prior experience is required – perfect for career starters! • English level Upper-Intermediate or higher. • Excellent writing skills (grammar, punctuation, spelling, vocabulary). • Strong email and message-writing abilities. • Excellent communication skills. • Attention to detail.

🏖️ Benefits

• сompensation for additional training at external events and seminars. • access to a large electronic library. • paid online courses and conferences. • Promova English Group. • English Classes. • Promova Speaking Club. • access to Promova Premium. • work remotely from any safe location worldwide. • flexible work schedule. • 20 paid vacation days per year. • an unlimited number of sick days. • medical insurance coverage. • mental health support. • power station reimbursement. • employee discounts and special benefits for remote employees. • remote team compensation for gathering and team-building episodes.