Partner Account Manager

March 27

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $100.5k - $186.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Genesys

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Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

Call Center Software • Cloud Contact Center • Customer Experience Software • Contact Center as a Service • Customer Self-Service

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

📋 Description

• Develop and/or enhance relationships with partners within assigned region to ensure successful Pipeline and Booking flow requirements needed to meet revenue targets in assigned territory. • Identify key partners of focus, specifically pertaining to well-positioned partners, to deliver pipeline or bookings needed to achieve monthly, quarterly, or annual Pipeline and Bookings targets. • Maintain regular communication with partners to keep them up-to-date and informed on the Genesys Ascend Partner Program, industry position, winning strategies, and “Why Partner with Genesys.” • Serve as a thought leader, presenting to regional partners on industry trends, products and sales tools. • Coordinate and collaborate with cross-functional teams within Genesys--including solution consulting organization, product marketing, sales, sales operations, etc.--providing advanced experience and knowledge to proactively address partner needs. • Align regional sales teams with relevant partners through targeted demand generation and account mapping activities with a focus on partners who provide Credibility, Capability, Commitment to Genesys and a Relevant Customer Base. • Proactively prevent issues or conflicts that may arise during opportunity registration. • Serve as a partner to assist with any issues or conflicts that may arise during opportunity registration or during the field engagement process. • Hold partners and the stakeholders accountable to agree upon goals through regular cadence meetings to manage and track progress.

🎯 Requirements

• Experience collaborating with partners in the Reseller/VAR and TSD space. • Contact Center, CX, UCaaS and SaaS experience. • Initiative-taker with a natural curiosity • Ability to recruit and develop top partners in assigned region. • Strong understanding of opportunity qualification, deal cycles, and forecasting accuracy. • Interface at all organizational levels maintaining strong working relationships with others. • Extremely strong organizational and time management skills. • BS or BA degree or equivalent work-related work experience • Ability to travel up to 50%

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments