Collision Performance Manager

November 13

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Gerber Collision & Glass

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collision repair • auto body • auto glass repair • windshield replacement

5001 - 10000

Description

• Working within the Client Support Organization and in close partnership with the National Account Team, the Performance Manager is primarily responsible for leading efforts to maximize operational performance for assigned Insurance Partner(s). • Working collaboratively at the division, market and shop levels the Performance Manager focuses on improving overall metrics and client results. • The performance manager will apply a systematic approach to training, coaching and developing operations teams to improve the key performance drivers of Gerber’s core business practices while adhering to the requirements and guidelines of our Insurance Partners Direct Repair Program (DRP). • Additionally, the Performance Manager serves as the main point of contact for the Insurance Partners and manages communication with the operations team as needed. • Supports achievement of operational and client metrics. • Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to divisional and senior leadership. • Working to support a specific Insurance Partners and/or within a geographical area, conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class. • Communicates/ coaches on audit findings for improvement or best practices. • Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway.

Requirements

• Post-secondary education or professional equivalent experience • 3 years previous experience in a collision repair environment or a similar role • 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics • Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities • Valid Driver’s License