Group Account Manager

February 6

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Freed

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Freed is an AI-driven medical scribe service aimed at enhancing clinician efficiency by listening, transcribing, and writing SOAP notes for healthcare professionals. Its platform is designed to save time for clinicians by accurately capturing patient interactions and generating notes in seconds, tailored to individual styles. Freed is fully compliant with HIPAA regulations, ensuring data security for its users. With a focus on improving clinician satisfaction and reducing documentation burdens, Freed improves the quality of interactions between healthcare providers and patients, enabling clinicians to spend more quality time with their patients and reclaim their personal time.

Artificial Intelligence • Medical Documentation • Medical Scribe • Healthcare Administration

2 - 10 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. • Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. • Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world. • You’ll be responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the time and fit are right.

🎯 Requirements

• 5-8 years of directly relevant experience managing high profile customer accounts. • An established ‘toolkit’ for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment. • Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts. • High motivation, self direction, and an intrinsic sense of ownership and accountability. • An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction. • Previous experience in an early-stage, high growth company. • Familiarity with advanced technology and AI-type products and solutions. • Previous experience working in a cross-functional, highly collaborative, asynchronous working environment.

🏖️ Benefits

• Competitive salary and equity in a high-growth company • Opportunity to make an immediate impact • Medical, and dental vision provided for US-based employees • Unlimited PTO • Company-sponsored annual retreats • A collaborative, asynchronous remote-first environment