Customer Success Manager - West

March 27

Apply Now

Receive Emails with Similar Jobs

Nerdio

WebsiteLinkedInAll Job Openings

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

Cloud Technology • Cloud Servers • Virtual Servers • ITaaS • SaaS

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 Series B on 2022-12

📋 Description

• As a Customer Success Manager, you will work daily with our customer accounts, in partnership with the wider Customer Success team: • Manage a book of accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion. • Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services. • Establish and nurture key relationships with executive sponsors and decision makers within customer organizations. • Collaborate closely with Sales and Customer Success leadership to mitigate churn risk and drive ongoing customer success. • Track customer interactions and engagements within the CRM tool. • Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.

🎯 Requirements

• A minimum of 3 to 5 years of experience in a customer success or account management role, preferably within the technology industry. • Strong understanding of cloud computing, IT services, or related fields. • Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction. • Experience in managing customer accounts, handling escalations, and resolving issues. • Proficient in using customer relationship management (CRM) software and other relevant tools. • Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering. • Proficiency in contract negotiation and conflict resolution. • Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations, ideally within the Enterprise segment. • Ability to recognize and maximize expansion opportunities. • Accurate forecasting skills and a good understanding of the customer base. • Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain). • Articulate value proposition with a technical theme.

🏖️ Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!