Manager - Customer Success

4 days ago

Apply Now

Receive Emails with Similar Jobs

VideaHealth

WebsiteLinkedInAll Job Openings

VideaHealth is a leading innovator in dental artificial intelligence, providing advanced AI solutions to dental practices. The company has been selected as the official dental AI partner for Dentalcorp and offers a platform that enhances diagnostics, streamlines workflows, and offers AI-powered insights. VideaAI, their trusted AI platform, helps dental clinicians detect diseases early, improve case acceptance rates, and make data-driven decisions with AI-powered insights. By offering patient-friendly visualizations and increasing treatment acceptance, VideaHealth aims to enhance patient care and accelerate practice performance for dental service organizations and clinicians.

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

We are seeking a Manager, Customer Success to join our growing team•Lead a team of Customer Success Managers (CSMs), providing guidance, mentorship, coaching, and support to ensure they meet performance goals.•Hire and onboard new CSM team members•Conduct regular one-on-one meetings to assess performance, provide feedback, and develop career growth plans.•Drive operational efficiency within the team by developing and refining customer success processes, playbooks, and tools.•Foster a positive, customer-obsessed team culture that aligns with company values and promotes continuous learning.•Manage a personal portfolio of customer accounts, serving as a trusted advisor and ensuring their long-term success.•Develop strong relationships with key customer stakeholders to ensure the successful adoption and ongoing utilization of the VideaAI platform•Proactively monitor account health, identify risks, and work cross-functionally with Product, Support, Engineering and Sales teams to mitigate issues.•Own the client relationship, partnering with the Sales and Implementation teams, to drive client satisfaction•Champion the voice of the customer for the clients you manage and the Customer Success team by advocating internally to influence product roadmap and drive customer-centric solutions•Drive the Customer Success team to hit all product adoption KPIs•Track and analyze key adoption metrics providing key insights to enhance customer engagement strategies.•Lead efforts to continuously improve customer engagement strategies, onboarding processes, playbooks and renewal forecasting models.•Ensure the team is effectively leveraging CRM (HubSpot) and data analytics tools (Tableau) to deliver proactive, insights-driven account management.•Work closely with Sales, Product, and Marketing teams to refine the customer journey and to align strategies for customer growth, retention, and feedback loops.

🎯 Requirements

6+ years in a customer success role, with 2+ yrs experience in a leadership role managing CSMs•Proven track record of managing enterprise customers, driving product adoption, retention, and exceeding revenue goals.•Experience leading and scaling customer success teams, with strong people management, coaching and development skills.•SaaS and startup experience, with the ability to navigate fast-paced, evolving environments.•Strong strategic thinking and ability to translate data insights into actionable strategies.•Exceptional communication and executive presence, with the ability to influence internal and external stakeholders.•Background in dental, DSO, healthcare, digital therapeutics, or digital healthcare industries is a plus.•Ability to manage multiple priorities, operate with high autonomy, and drive outcomes in a dynamic setting.•Willingness to travel as needed.

🏖️ Benefits

Fast paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us•Competitive pay, equity and benefits.•Agile organization where being senior translates to being a mentor and role model for others. We lead by example.•Technical challenges on the leading edge of innovation where software and machine learning