Technical Account Manager - Enterprise Sales

3 days ago

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Nerdio

WebsiteLinkedInAll Job Openings

Cloud Technology • Cloud Servers • Virtual Servers • ITaaS • SaaS

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 Series B on 2022-12

Description

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. • Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. • Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. • Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. • Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

Requirements

• Minimum of 5 years of relevant experience in account management, consulting, or professional services. • Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop). • Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles. • Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product. • Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively. • Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.

Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!