Director of Technical Account Management - Customer Success

14 hours ago

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Neuron

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Connectivity • Satcom • Data Platform • SaaS • Data Insights

51 - 200

Description

• Provide Technical Expertise & Analytical Problem-Solving • Become the go-to, trusted expert on all things Neuron, and use that knowledge to educate and train customers on our products and solutions (pre- and post-sales) • Drive Customer Success & Retention • Cultivate strong, long-lasting customer relationships by developing a thorough understanding of their unique needs and goals and working cross-functionally to drive success • Lead Project Management & Delivery • Serve as the project management lead for the delivery of all customer-facing solutions, from strategy to planning to execution to ROI

Requirements

• Proven experience as a Technical Account Manager with a solid background in IP networking and SD-WAN deployments • Strong understanding of SaaS solutions and experience working with companies in the Cruise & Ferry industries or similar • Bachelor’s degree in computer science or relevant field • Excellent interpersonal and communication skills to effectively engage with customers, project managers, and internal teams • Strong analytical mindset and problem-solving skills to address complex challenges

Benefits

• Competitive health benefits that start on day one (+ Optical and dental) • Pension scheme • Generous paid time off policy • Performance-based bonus