Director, Customer Care

6 days ago

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Sauce

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51 - 200 employees

Description

• Sauce is a premier restaurant tech platform offering Commission-Free Delivery & Pickup. • Lead exceptional customer experiences as Director of Customer Care. • Optimize workflows and mentor team leads while ensuring timely resolutions.

Requirements

• 5+ years of hands-on experience in customer support in a SaaS company, thriving in a fast-paced environment. • 2+ years of experience in team management. • CRM Expertise: At least 3 years of hands-on experience in HubSpot / alternative CRM with knowledge in automation, workflows, and reporting. • An excellent communicator with an empathetic, customer-centric mindset; committed to going the extra mile to ensure customers are satisfied and well-supported. • Leadership skills with the ability to work with cross-functional teams and align team priorities with customer and business needs. • Restaurant Industry Knowledge (Preferred): Relevant experience in the restaurant industry or supporting restaurant clients. • Willingness to work US hours • To be fluent in English; proficiency in Spanish is a plus.

Benefits

• Strong & Competitive Compensation Package • Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) • Paid Parental Leave • Flexible Work Environment • Responsible Paid Time Off Policy