Senior Operations Analyst - Global Digital SMB Sales
October 16
Description
• GitLab is an open core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations. • The Global Digital SMB Sales team focuses on delivering exceptional SMB customer experiences at scale. • As Operations Analyst, you'll enhance systems, tools, and processes to smoothly operate the GTM model. • You'll drive significant systems projects with business partners across various departments. • You will enable sales teams for fast onboarding, tool adoption, and model improvements. • Leverage a strong background in SaaS/CRM operations to scale our business model effectively.
Requirements
• Ability to use GitLab • BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience • Demonstrated progressive experience in data analytics • Excellent written and verbal communication skills • Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved • A knack for identifying and investigating anomalies in data and operations • Familiarity with product analytics and tools (e.g. Amplitude) • Familiarity with sales & marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, and bookings • Familiarity with BI tools (e.g. Explore, Tableau) and Excel / Google Sheet functions • Experience with SQL, data warehouses and/or scripting languages (e.g. Python, BigQuery, MySQL) • Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics) • Self-motivated and self-managing, with strong organizational skills
Benefits
• Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Parental leave • Home office support
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