Senior Engineering Manager - Core Services

September 12

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Gladly

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Customer Service Platform • Saas • customer service • customer experience • omnichannel

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

Description

• Lead your team by coordinating with product managers, tech leads, and individual contributors. • Set the roadmap, vision and strategy for the team. • Develop and implement engineering processes and best practices. • Act as a player coach to build services and products that enable scalable foundation for our product teams. • Develop internal tools and processes for an enjoyable developer experience within Gladly. • Take ownership of projects throughout their full cycle including inception, planning, execution and maintenance. • Be part of the leadership team that helps shape the direction and priorities of the Product and Engineering organizations.

Requirements

• 5+ years of engineering management experience including hiring and growing a high-performing software engineering team. • Previous experience as a top performing full-stack software engineer at a SaaS start-up. • Proficiency in several programming languages. • Experience coaching teams to ensure a delightful user experience with high-quality products that help the user solve complex real-world problems that have yet to be solved before. • Experience ensuring that all of your engineers with variable backgrounds, seniority and understanding of the domain advance in their professional development. • Experience working with your team to understand the users' problems and domain, and foreseeing and mitigating potential problems in plans.

Benefits

• Competitive salaries, stock options • Medical, Dental, Vision and Life insurance • Generous paid time off • Generous paid Parental Leave • 401K • Flexible Spending Accounts • Home office stipends