Technical Account Manager

November 26

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Global Payments Inc.

WebsiteLinkedInAll Job Openings

Payments • Ecommerce • Point of sale • Payment technology • Merchant services

10,000+ employees

Founded 2000

💸 Finance

💳 Fintech

🤝 B2B

Description

• Technical Account Manager resolves moderate to complex support issues for corporate customers. • Collaborates with Heartland groups to assist customers. • Produces high quality detailed work with consistent output. • Establishes working relationships with school district personnel and internal teams. • Builds strong customer rapport and manages technical support escalations. • Provides regular reports for assigned districts based on service level. • Maintains focus on customer satisfaction and addresses management challenges.

Requirements

• Able to work patiently with end-users of both a technical and non-technical background. • Strong communications skills, both verbal and written. • Manages service level agreements, ensuring all parties are compliant. • Tracks purchased service time, based on client selection. • Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures. • Must employ clear, concise and grammatically correct verbal and written communication skills, as well apply professional customer service skills during all interactions with customers. • Must demonstrate professional phone etiquette. • Respond to customer concerns, complaints, or inquiries in a timely, professional, and responsive manner. • Must be able to handle spirited customer conversations and diffuse conflict using appropriate communication skills and conflict resolution techniques. • Strong understanding of Project Management methodologies with the ability to manage projects within a structured manner. • Strong team player and solution oriented. • Quick learner, self-starter, with the ability to support multiple POS applications. • Must be able to communicate and collaborate effectively with all organizational levels. • Maintain metrics (versions, builds, software, etc.). • Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported. • Must have a valid driver’s license. • Must live near a major airport (within 50-75 miles). • Ability to travel – in air and on ground (This position will require a minimum of 50% travel at times).